"RushItnow promises to ship in-stock items within 24 hours of receiving your order. The actual DELIVERY of your order will depend on the shipping company. Some larger items are shipped UPS Ground, so please allow up to 10 business days for delivery. Thank you for the opportunity to serve you!"
Dear Customer, RushITnow.com would like to thank you for your purchase. At the RushItnow.com one of the things we strive to achieve is great customer service. We have many features to make your shopping easier and faster. Should you find a problem with the site we ask that you notify us at rushitnow@ecustomerresponse.com and explain the issue you experienced. We apologize in advance for any inconvenience this may cause and thank you for helping to make this a great place to shop. We provide many levels of customer service. Our newest level includes our Live Help system. When you click on this icon, you will be asked to enter a user name. This name is simply a screen name that our customer service representative uses to help you. Once a representative arrives, they will greet you with a welcoming statement. Once this has taken place you may start typing your question. Once you have finished typing, please press the say button. Our customer service personnel may even push (display) the web page you request on the right side of the computer screen for you to see. Live help hours are: Monday through Friday from 9:00 am to 8:00 p.m. pacific standard time. Saturday and Sunday from 8:00 am to 3:30 p.m. pacific standard time. You may also e-mail questions to rushitnow@ecustomerresponse.com.
We will respond to you within one business day. You can call our toll free customer service phone number at 1 (888) 486-8468. Our hours are: Monday through Friday from 6:00 am to 8:00 p.m. pacific standard time. Saturday and Sunday from 7:00 am to 3:00 p.m. pacific standard time. Credit card customers please note that a charge for products ordered on RushITnow.com will appear on your credit card statement as: Rushitnow. Should you have any problems with this shipment, we ask that you contact us at 1 (888) 486-8468. All products shipped by RushITnow have a 30-day money back guarantee less shipping and handling. We ask unsatisfied customers to call the number above for a Return Authorization (RA) number and address.
